Customer Support
We're Here to Help
Our dedicated support team is ready to assist you with any questions, concerns, or assistance you may need regarding your Nimax Electronics experience.
Phone Support
Speak directly with our support team
+254798880065
Monday – Saturday: 7:00 AM – 7:00 PM
Public Holidays: 10:00 AM – 5:00 PM
Common Support Topics
Order Status & Tracking
Check your order status, track shipments, and get delivery updates.
Returns & Warranty Claims
Report a wrong or faulty item the same day, or start a warranty claim.
Product Information & Compatibility
Get help with specs, device compatibility, and buying advice.
Account & Profile
Manage your account, update information, and reset passwords.
Nimax Electronics is Online Only
Delivery: 2-hour delivery within Nairobi; nationwide via G4S, Wells Fargo, Speedaf, and PSV.
Support Hours: Monday–Saturday: 7:00 AM – 7:00 PM, Public Holidays: 10:00 AM – 5:00 PM
Note: Online-only — no physical pick-up. Nationwide courier delivery across Kenya; 2-hour delivery within Nairobi.
Our Response Times
Phone Calls
Immediate response during business hours
Within 1-2 hours during business hours
Within 24 hours